Wags & Wiggles Pet Sitting LLC – Service Policies
At Wags & Wiggles Pet Sitting LLC, our goal is to provide dependable, compassionate care for your pets while maintaining clear and respectful expectations for all clients. Please review the following policies prior to booking services.
Scheduling & Reservations
All services must be scheduled in advance and are subject to availability. We recommend booking early, especially during holidays and peak travel times.
Payment Policy & Payment Processing
Payment is required prior to the start of all scheduled services. Services are not confirmed until payment has been received.
To keep our service rates consistent and transparent, a small 3% fee is applied to all electronic payments completed through our online billing platform. Credit card payments, debit card payments, ACH/bank payments incur a 3% fee.
Cancellation Policy
We understand that plans can change. However, because your reserved time is held specifically for your pet(s), the following policy applies:
- Cancellations made more than 48 hours in advance: No charge
- Cancellations made between 24-48 hours prior to the scheduled service: 50% of the service total
- Same-day cancellations (less than 24 hours): 100% of the scheduled service total
Last-Minute Booking Policy
Requests made within 24 hours of the desired service time are subject to a $10 last-minute booking fee.
Holiday Services
Major holiday bookings are limited and in high demand. Major holiday rates are 2x the standard rate on the following days:
- New Year’s Eve & Day
- Easter
- Memorial Day (and Memorial Day Weekend)
- Independence Day (and Independence Day Weekend)
- Labor Day (and Labor Day Weekend)
- Thanksgiving
- Christmas Eve & Christmas Day
Major holiday services require advance booking and are non-refundable. Major holiday services must be booked and paid for at least 2 weeks in advance.
Minor holiday bookings are limited and in high demand. Minor holiday rates include an extra $10 charge on the following days:
- Valentine's Day
- St. Patrick's Day
- Mother's Day
- Father's Day
- Halloween
Minor holiday services require advance booking and are non-refundable. Minor holiday services must be booked and paid for at least 2 weeks in advance.
Home Access
Clients are required to provide a physical key as a reliable backup for home access. While additional access methods (lockbox, garage code, or smart entry) may be used, a key is required to ensure uninterrupted service. For safety and security reasons, leaving the home unlocked is not permitted. If entry cannot be made into the home at the scheduled time, the visit will still be charged in full.
Pet Health & Safety
The health and safety of your pets is our top priority.
- All pets must be up-to-date on vaccinations as required by law
- Clients must disclose any behavioral concerns, medical conditions, or special care instructions
- Wags & Wiggles Pet Sitting LLC reserves the right to refuse service for aggressive or unsafe pets
In the event of a medical emergency, we will make every effort to contact you and your listed emergency contact. If necessary, we will seek veterinary care on your behalf. Clients are required to have a valid credit card on file with both their primary veterinarian and an emergency veterinary hospital, and must notify those providers that Wags & Wiggles Pet Sitting LLC is authorized to seek care on their behalf if needed.
Inclement Weather
Services will continue in most weather conditions. In cases of severe or unsafe weather, visit times may be adjusted for safety.
Communication
We strive to provide timely updates and communication during your service period. Please ensure your contact information is accurate and up to date.
Agreement to Policies
By booking services with Wags & Wiggles Pet Sitting LLC, you acknowledge and agree to the policies outlined above. We are honored to care for your pets and appreciate the trust you place in us!